Store Policies

Processing time;

All items are handmade with care. Please allow 3-5 business days for your order to be processed before shipping

Shipping:

Standard shipping usually takes 3-5 business days within UK
Tracking details will be provided once your order has been dispatched

Returns & Exchanges:

Due to the handmade nature of our products, we do not accept returns unless the item arrives damaged or faulty.
If your item arrives damaged, please contact us within 7 days of delivery with photos and we'll arrange a replacement or refund.
Custom/personalised items are non-refundable.
Cancellations:

Orders can be cancelled within 24 hours of purchase. After that, we may already have started making your item.

Care Instructions:

Candles: Always burn on a heat-safe surface, keep away from drafts, and never leave unattended.
Trays & Decor: Gently wipe with a soft cloth. Avoid harsh chemicals and soaking water.
Customer Care:

If you have any questions about your order, feel free to reach out at info@belleamber.com
We're a small business and truly appreciate your support